The response code is a digital designation of the result that the user's operation in the system led to. The following codes are defined in the system.
| Action code | error_id | error_message | Description | Messages recommended for the Client |
|---|---|---|---|---|
| -20010 | -20010 | Blocked by limit | The transaction was rejected due to the fact that the payment amount exceeded the limits set by the Issuing Bank | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -9000 | -9000 | Started | Transaction start status | When this actionCode occurs, the message is not displayed to the Client. |
| -3003 | -3003 | Unknown | Unknown | Payment error. Try again later. |
| -2102 | -2102 | Blocked by passenger name | Blocked by passenger name | Payment error. Contact the store's representative for the reasons. |
| -2101 | -2101 | Blocked by e-mail | Blocked by e-mail | Payment error. Contact the store's representative for the reasons. |
| -2020 | -2020 | Invalid ECI received | Invalid ECI received. The code is set if the ECI that came to PaRes does not match the acceptable value for this IPS. The rule only works for MasterCard (01.02) and Visa (05.06), where the values in parentheses are valid for IPS. | Payment error. Try again later. |
| -2019 | -2019 | Rejected as per iReq in PARes | PARes from the issuer contains iReq, as a result of which the payment was rejected | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -2018 | -2018 | Rejected. DS connection timeout | The Visa or MasterCard directory server is either unavailable, or a communication error has arrived in response to the card enrolment request (VeReq). This is an error in the interaction of the payment gateway and the IPS servers due to technical problems on the side of the latter. | Payment error. Try again later. |
| -2017 | -2017 | Rejected. PARes status is not "Y" | Rejected. PARes status is not "Y" | Payment error. Contact the store's representative for the reasons. |
| -2016 | -2016 | U in VERes | The issuing bank could not determine whether the card is 3dsecure. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -2015 | -2015 | Rejected as per iReq in VERes | VERes from DS contains iReq, as a result of which the payment was rejected. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -2013 | -2013 | Payment attempts exhausted | Payment attempts exhausted. | Payment error. Try again later. |
| -2012 | -2012 | The operation is not supported | The operation is not supported. | Payment error. Try again later. |
| -2011 | -2011 | U in PARes | The issuing bank was unable to authorize the card's 3dsecure | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -2010 | -2010 | XID mismatch | XID mismatch. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -2008 | -2008 | Invalid wallet | Invalid wallet. | This actionCode is no longer used. |
| -2007 | 2007 | Session time has expired | The period for entering card data from the moment of payment registration has expired (the default timeout is 20 minutes; the session timeout can be specified during order registration; if the merchant has the "Non-standard session duration" privilege, then the period specified in the merchant's settings is taken). | Payment error. Try again later. |
| -2006 | 2006 | 3DS authorization failed | It means that the issuer rejected the authentication (3DS authorization failed) | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -2005 | 2005 | 3DS signature verification failed | It means that we could not verify the issuer's signature, that is, PARes was readable, but signed incorrectly. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -2003 | -2003 | Blocked by port | Blocked by port. | This actionCode is no longer used. |
| -2002 | 2002 | Blocked by amount | The transaction was rejected due to the fact that the payment amount exceeded the established limits. Note: this refers to either the Acquiring Bank's limits on the daily turnover of the Store, or the Store's limits on the turnover of one card, or the Store's limit on one operation | Payment error. Contact the store's representative for the reasons. |
| -2001 | 2001 | Blocked by IP | The transaction was rejected because the Client's IP address was blacklisted. | Payment error. Contact the store's representative for the reasons. |
| -2000 | 2000 | Blocked by card number | The transaction was rejected because the card was blacklisted. | Payment error. Contact the store's representative for the reasons. |
| -102 | -102 | Payment declined by the payment agent | Payment declined by the payment agent. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| -100 | -100 | There were no attempts to pay. | There were no attempts to pay. | When this actionCode occurs, the message is not displayed to the Client. |
| -1 | -1 | Processing is not available | The waiting period for a response from the processing system has expired. | Payment error. Try again later. |
| 0 | 0 | Request successfully processed | The payment was successful. | Successful transaction. |
| 1 | 1 | Declined. Proof of identity required | Proof of identity is required to complete the transaction successfully. In the case of an Internet transaction (as in our case), it is impossible, therefore it is considered as declined.. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 5 | 5 | Processing the transaction is rejected by the network.. | Processing the transaction is rejected by the network.. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 15 | 15 | IPS could not identify the card issuer | IPS could not identify the card issuer. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 53 | 53 | Invalid account | The card does not exist in processing systems. | The operation was rejected. Contact the store. |
| 100 | 100 | Card restriction. | Card restriction (the issuing bank has banned Internet transactions on the card). | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 101 | 101 | Incorrect card expiration date. | Incorrect card expiration date. | Check that the card data is entered correctly. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 103 | 103 | Contact the issuing bank. | No connection with the Issuing Bank. The outlet needs to contact the issuing bank. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 104 | 104 | Restriction on the card account | An attempt to perform an operation on an account that has restrictions on its use. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 106 | 106 | The allowed number of attempts to enter the PIN has been exceeded. The card is probably temporarily blocked.. | The allowed number of attempts to enter the PIN has been exceeded. The card is probably temporarily blocked.. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 109 | 109 | Incorrect merchant/terminal ID | The merchant/terminal ID is incorrectly specified or the ACC is blocked at the processing system level. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 111 | 111 | Invalid card number | Invalid card number. | Check that the card data is entered correctly. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 116 | 116 | Insufficient funds. | The transaction amount exceeds the available balance of the selected account. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 120 | 120 | Transaction was rejected by the issuing bank. | Refusal to conduct an operation – the transaction is not authorized by the issuer. The payment network response code is 57. The reasons for the refusal must be clarified with the issuer. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 121 | 121 | Available limit exceeded. | An attempt has been made to execute a transaction for an amount exceeding the daily limit set by the issuing bank. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card.. |
| 123 | 123 | Available limit exceeded. | The limit on the number of transactions was exceeded: the client has completed the maximum allowed number of transactions within the limit cycle and is trying to conduct another one. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card.. |
| 125 | 125 | Invalid card number. | Invalid card number. Such an error can mean a number of things: An attempt to return an amount greater than the hold, an attempt to return a zero amount. For AmEx, the card expiration date is incorrect | Check that the card data is entered correctly. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 208 | 208 | The card is lost | The card is lost. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 209 | 209 | Card restriction. | Card limits are exceeded. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 400 | 400 | Reversal processed. | РReversal processed. | ПThe payment has been cancelled. |
| 902 | 902 | Card restriction. | Card restriction (The cardholder is trying to execute a transaction that is not allowed for them). | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 903 | 903 | Available limit exceeded. | An attempt has been made to execute a transaction for an amount exceeding the limit set by the issuing bank. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 904 | 904 | Invalid message format | Incorrect message format from the point of view of the issuing bank.. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 907 | 907 | No connection with the bank. | There is no connection with the Bank that issued your card. Authorization in stand-in mode is not allowed for this card number (this mode means that the issuer cannot contact the payment network and therefore the transaction is possible offline with subsequent unloading to the back office, or it will be rejected). | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 909 | 909 | It is impossible to perform the operation. | It is impossible to perform the operation (A general error in the functioning of the system. It shall be recorded by the payment network or issuing bank). | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 910 | 910 | No connection with the bank. | The issuing bank is unavailable. | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 913 | 913 | Invalid message format. | Incorrect message format (Incorrect transaction format from the perspective of the network). | Payment error. Try again later. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 914 | 914 | The original transaction was not found | Transaction not found (when completion or reversal or refund is sent). | When this actionCode occurs, the message is not displayed to the Client.. |
| 999 | 999 | Suspicion of fraud. | There is no beginning of transaction authorization. Rejected by fraud or 3dsec error. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 1001 | 1001 | Empty | Empty (It is set at the time of registration of the transaction, i.e. when no card data has been entered for the transaction yet). | When this actionCode occurs, the message is not displayed to the Client. |
| 2001 | 2001 | Fraud | A fraudulent transaction (according to the processing system or the payment network). | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 2002 | 2002 | Invalid operation | Invalid operation. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 2003 | 2003 | SSL is forbidden | SSL (Not 3d-Secure/SecureCode) transactions are prohibited to the Store. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 2004 | 2004 | SSL without CVC is forbidden | Payment via SSL without entering CVC2 is forbidden. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 2005 | 2005 | The order does not comply with the 3DS rule | the payment does not meet the conditions of the 3ds verification rule. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 2006 | 2006 | One-phase payments are forbidden | One-phase payments are forbidden. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 2007 | 2007 | The order has already been paid | The order has already been paid. | The order has already been paid |
| 2008 | 2008 | The transaction has not been completed yet | The transaction has not been completed yet. | When this actionCode occurs, the message is not displayed to the Client. |
| 2009 | 2009 | The refund amount exceeds the payment amount | The refund amount exceeds the payment amount. | The refund amount exceeds the payment amount. |
| 2014 | 2014 | 3DS rule execution error | 3DS rule execution error | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 2015 | 2015 | Error in executing the terminal selection rule | Error in executing the terminal selection rule (the rule is incorrect). | Payment error. Contact the store's representative to find out what to do next. |
| 2016 | 2016 | 3DS is forbidden | The merchant does not have a 3-D Secure authorization required to make the payment. | Payment error. Contact the store's representative to find out what to do next. |
| 2023 | 2023 | Thread limit is exceeded | The queue of requests to be processed has exceeded the allowed limit. | Payment error. Try again later. |
| 4005 | 4005 | Rejected by the seller | The order was rejected by the seller. | Rejected by the seller. |
| 9001 | 9001 | Internal RBS error | Internal RBS failure code. | Payment error. Try again later. |
| 71015 | 1015 | The information entered is incorrect | Incorrect card parameters have been entered. | Check that the card data is entered correctly. If this error occurs again, contact your Bank to clarify the reasons. The bank's phone number must be indicated on the back of the card. |
| 151017 | 1017 | Decline. 3DSec comm error | 3-D Secure – communication error. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 151018 | 018 | Decline. Processing timeout | Processing timeout. Failed to send. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 151019 | 1019 | Decline. Processing timeout | Processing timeout. Sending is success, but no response was received from the bank. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |
| 341014 | 1014 | Decline. General Error | RBS failure code. | Payment error. Try again later. If this error occurs again, contact the store's representative to find out what to do next. |